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At Meduza Beachwear, each item is made to order. However, we understand that sometimes things don’t fit quite right — and we want you to feel great in your swimwear. That’s why we offer full refunds or exchanges under the following conditions:

 

 

Refunds

 

You are eligible for a full refund if:

 

• Your request is submitted within 14 days of receiving your order

• The item is unworn, unwashed, and in original condition

• All tags and the hygienic liner are intact

• The item is returned in secure, appropriate packaging

 

Refunds will be issued to the original payment method.

Shipping fees are non-refundable.

 

 

Exchanges or Store Credit

 

If you prefer a different size, color, or simply want to exchange your item, we’re happy to offer:

 

• An exchange for the same item in a new size or color

• Or store credit to use on your next purchase

 

Exchanges must also be requested within 14 days and follow the same condition requirements as refunds.

 

 

How to Submit a Return or Exchange

 

1. Email us at returns@meduzabeachwear.com

   Include your order number and reason for return or exchange

2. We’ll provide the appropriate return address (USA, Europe, or Australia, depending on your location)

3. Ship the item back to us.

   Customers are responsible for return shipping costs. We recommend using a trackable service.

4. Once received and inspected, we’ll issue a refund, exchange, or store credit within a few business days.

 

 

Exceptions

 

• Sale items and gift cards are final and non-refundable

• Items that do not meet the condition requirements may be declined

 

 

Damaged or Defective Items

 

If you received a product with a defect or damage:

 

• Contact us within 14 days of delivery

• Attach clear photos of the item, the defect, and the shipping label

• We’ll gladly send a replacement or issue a refund at no cost to you

 

Need help?

Reach out to returns@meduzabeachwear.com — we’re here to help.

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